tech support for datatrax®

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CARTROL  

Problem-DT1 :  Master Controller has message on screen “…..America’s Premier Car Wash…..”, OR                      Master Controller screen has black lines across the display and beeps:

1. Shut the power OFF to the Master Controller. Hold down the CLEAR key while the  power is OFF and then turn on the Master Controller while holding CLEAR down. Keep holding the CLEAR key for a few seconds. See if the Master Controller now shows the current date and time.

if this does not help.....

             2.  Check and make sure the controller has proper voltage. (between the terminal blocks labeled 18 and N the voltage should read approximately 22V –  unregulated DC) 

if the voltage checks ok.....

            3.  Disconnect all wires going to the Master Controller. Turn ON the power and see if the controller starts working. If it does, connect one wire at a time and see at what input / output connection the controller fails. That input / output has a problem. 

if problem persists, call World Wide Microsystems.

Problem-DT2 :  Car count does not match up with Z-Reading:

Make sure the Master Controller is in “Run Mode” (displays date, time and pulse count). The controller will not count cars if it is in Manager or Program mode. 

if Master Controller is in the correct mode and the car count is still wrong.....

The Master Controller counts the car after it exits the conveyor. If the conveyor is shut off before it runs the preset length (conveyor length setting under System Controls), the car will not be counted. This car will get counted the next time the conveyor is turned ON and run the preset length. Hence, it is probable that this car will appear as an extra car on the next day’s Z-Reading.

if problem persists, call World Wide Microsystems.

Problem-DT3 :  Master Controller says “CLOCK PULSE ERROR”:

It means the Controller has detected an inconsistency in the clock pulses. Press ENTER. The Controller should say “AUTO CLOCK PULSE”. Press ENTER again. If the Controller gives the error message again, you either have a bad Pulse Switch (Clock Switch) or bad wiring from controller to pulse switch. Also, make sure that the ½ Amp. fuse on the Master Controller board is good. 

if problem persists, call World Wide Microsystems, Inc.

Our shipping address to send repairs:

World Wide Microsystems, Inc.

19535 Wied Rd.

Spring, Texas 77388

281-288-0168 

wwmsys@sbcglobal.net

If you send the unit in for repairs, please include a note describing the problem, your phone number and return address. Please mention if you need an estimate on repairs.

Thank you.